Refund policy

🎁 BeadLock Return & Refund Policy

We want your BeadLock experience to be as smooth and happy as your bracelets are colorful! If something’s not quite right, we’ll help you fix it—no tangles, no stress.

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💫 Our 30-Day Promise

You have 30 days from the day you receive your order to request a return. Just make sure your items are:

• Unused and in the same condition you got them

• In their original packaging

• With proof of purchase (a receipt or order number works great)

To start a return, email us at hello@beadlockbracelets.com. Once approved, we’ll send you a return shipping label and instructions on where to send your goodies.

🧵 Heads up: Please don’t ship returns back without reaching out first—it helps us keep things organized and fast for you!

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💔 Damaged or Oops Orders

If your order arrives broken, missing something, or looking like it had a rough trip, let us know right away at hello@beadlockbracelets.com. We’ll make it right—scout’s honor.

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🚫 What Can’t Be Returned

Some things just can’t come back home, including:

• Anything used or not in its original packaging

• Any package that is opened. We can't verify if any beads are missing, that is A LOT of counting! 

If you’re unsure, just shoot us a message—we’re happy to help.

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🔁 Exchanges

Need a different color or kit? The quickest way is to return your original order and place a new one once your refund is approved. Easy peasy!

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💵 Refunds

Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be sent back to your original payment method within 10 business days (banks can be slow, so please allow a few extra days).

If it’s been more than 15 business days since your return was approved and you still don’t see your refund, email us at hello@beadlockbracelets.com and we’ll check on it.

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💌 Need Help?

We’re always happy to chat about returns, questions, or anything else BeadLock-related.
📧 hello@beadlockbracelets.com